Refund and cancellation policy

Last updated: 16 October 2026

This policy applies to payments made on Potato Assist (https://potato.coldstoreapp.com/). Potato Assist works on a prepaid wallet. You recharge it, and each new farmer takes its price from the balance. New accounts get 2 farmers free, so you can try the service before paying.

Recharges

• Wallet recharges are not refundable once the money is added to your wallet, except in the cases below.
• Unused balance does not expire. It stays in your wallet for future farmers.
• A farmer's charge is not returned when you delete that farmer or do not submit the application.

When we do refund

• Failed payment: money was taken from your bank or UPI but the recharge did not reach your wallet. Usually the bank or Razorpay returns it on its own within 5–7 working days. If not, contact us and we will either add it to your wallet or refund it.
• Double payment: you were charged twice for the same recharge. We refund the extra payment.
• Our mistake: you were charged for a farmer because of a fault on our side. We put the amount back in your wallet.
• Account closed by us without misuse on your side: we refund the unused balance.

How to ask

Write to admin@coldstoreapp.com or call +91 88400 89261 within 30 days of the payment. Give your registered mobile number, the amount, the date and the Razorpay payment ID if you have it. We reply within 3 working days. Approved refunds go back to the original payment method within 5–7 working days.

Cancellation

There is no subscription to cancel. You can stop using the service at any time. To close your account, contact us; unused balance is not refunded when you close it yourself, except under the cases above.